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Privacy Policy

Last Updated: April 2026

At Silverstead Homecare ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data about you:

  • Identity Data: includes first name, last name, title, and date of birth.
  • Contact Data: includes billing address, home address, email address, and telephone numbers.
  • Special Category Data: includes health and medical information required to safely assess and provide our domiciliary care services. This data is collected with explicit consent or under compliance with legal obligations in health and social care.
  • Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location.

2. How We Use Your Information

We use information held about you in the following ways:

  • To provide you with information, products, or services that you request from us or which we feel may interest you.
  • To carry out our obligations arising from any contracts entered into between you and us (e.g., providing care services in your home).
  • To notify you about changes to our service.
  • To comply with our legal and regulatory requirements, such as reporting to the Care Quality Commission (CQC).

3. Disclosure of Your Information

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of Silverstead Homecare, our clients, or others. This includes exchanging information with health professionals, emergency services, and safeguarding authorities.

4. Your Rights

Under the UK GDPR, you have various rights regarding your personal data:

  • Right of access: You have the right to request a copy of the information that we hold about you.
  • Right of rectification: You have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten: In certain circumstances, you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing: Where certain conditions apply to have a right to restrict the processing.

5. Contact Us

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to our Data Protection Officer at Silverstead Homecare, Bournemouth, Dorset, UK, or through our Contact Us page.